FAQ's
Do you provide 3D Drawings?
Yes, we do (upon request) and if you have signed the “Request to proceed” form and paid your initial deposit.
When do I pay my deposit? Do I need to pay any money up front?
Once we have supplied you with your initial design and quote and you wish to proceed and or you need to make further changes to your design it is now that your $1000 deposit is due.
We work diligently behind the scenes on getting the design and layout of your new joinery just right, it takes many hours for us to source quotes and produce drawings.
Do you provide a free quote and measure service?
Yes, we do. We provide a free initial quote and measure.
This involves us meeting you on-site, taking down measurements and consulting with you and working on an initial design. We also provide you with a detailed quote.
(We are providing you with over $400 worth of value in custom planning, design work and detailed costings, absolutely FREE)
What happens if I want to make changes to my initial design?
We can work with you to make changes to your design and specifications right up until the contract stage.
When do I select colours?
Upon signing the “Request to proceed ” form and paying your deposit we can schedule a colour selection appointment. We understand that choosing colours and finishes is a very exciting process, all our designers have great knowledge of the latest trends, products and finishes.
How long does installation take?
Installation will take approximately 1- 3 days in most cases.
If you are having stone benchtops, please allow an extra 10 days (after the kitchen has been installed) to allow for the stone mason to pick up the templates and prepare the stone for install.
If you are having a glass splashback, please allow an extra 10 days after the stone has been installed.
Why do I need to pay a deposit?
After we provide you with your initial design and quote and you wish to proceed with our services a deposit is due.
We source a deposit so we can proceed with preparing computer-generated drawings and 3D images so you can get a real idea of what your new kitchen will look like.
We also organise a colour selection appointment, a check measure, and contracts.
Is my deposit refundable?
If for some reason you decide not to proceed with your new cabinetry the deposit is not refundable and helps us to recover the costs for our time spent working on your project.
How long does it take for my kitchen to be manufactured?
We manufacture all our kitchens right here in our factory.
Depending on how busy the factory is, the complexity of the job and materials being used the manufacturing process can be anywhere between 4-10* weeks. Be sure to ask your consultant what our current time frame is.